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Terms of Use

Terms and Conditions: Ordering and Delivery

Upholstery and Furniture:

Manufacturing beautifully made bespoke sofas and armchairs takes time, our current lead time is between 10-14 weeks but this can vary based on availability of components. We will always endeavour to get your items to you as soon as possible but cannot guarantee they will be within this time period, so we are grateful for your understanding and patience in this matter. Our friendly and helpful delivery drivers, are happy to drive to all UK mainland addresses and provide a doorstep delivery service free of charge. If you would like our two man team to bring your new furniture into a room of your choice, assemble it, and take all the packaging away there will be a £50 charge to cover this service.

Please select “Assembly service required” when placing your order and the cost will be added to your bill.

When you order your upholstery, please double check the size, fabric and colour to make sure it’s exactly what you want and please double check that your item will fit through your doors and up stairs if required to do so. Unfortunately we cannot refund an item because it doesn’t fit in your house.

We are happy to post fabric samples to you to so that you can see the colour and feel the texture of those you like. However, please be aware that batches can vary very slightly and fabrics can look different colours in different lights, so make sure you take the sample into the room where your item will be.

Due to the fact that each upholstery item is made bespoke to our customers requirements, we are unable to offer a refund unless there is something faulty with the item. It rarely happens but if you do see something wrong with your purchase, please call us within 14 days of receiving your item.

Please refer to our general terms and conditions if this happens.

If you need to get rid of your existing sofas before your new ones arrive, we would encourage you to contact the British Heart Foundation, who will collect them free of charge if they still have their fire certification labels attached.

Cushions and Accessories:

We use parcel force to deliver our cushions and accessories and, providing the items are in stock, we aim to have them with you in 5-10 days or sooner. If you are purchasing made to order scatter cushions to go with your upholstery, these will arrive with at the same time as your upholstery order.

If for any reason, you wish to return your cushions or accessories, the item(s) must be returned in original packaging and in perfect condition within 14 days for us to process a refund. Unfortunately we cannot cover the cost of postage if you want to send your item(s) back to us, but you can bring it in to our Chelmsford showroom to exchange or refund.

Sadly, bespoke lampshades are non-refundable unless faulty because they are made to order. Fragile items such as mirrors and frames are collection only as we cannot take responsibility for damage in transit. They must be inspected before being taken and are non-returnable items.

General Terms and Conditions

These terms and conditions apply to the use of the http://www.bowerbirds.co.uk website and associated catalogues, which are operated by Bowerbirds Interiors Ltd. References to Bowerbirds as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Bowerbirds Interiors Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the ww.bowerbirds.co.uk website, as well as for telephone orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity. By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, catalogue, emails or phone.

Before placing an order, if you have any questions relating to these terms and conditions, please contact Ali on ali@bowerbirds.co.uk

Our Contact Details

Bowerbirds Interiors Limited, 246 Springfield Road, Chelmsford, Essex, CM2 6BS. Registered in England and Wales No. 1063799

Orders

By placing an order through our website it will be deemed that you have agreed to our Terms & Conditions, and that you are making an offer to Bowerbirds Interiors Ltd to purchase goods outlined in you order. When you place your order we will need your contact details so we can process your request and inform you of acceptance of the order. We provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, unless you inform us otherwise.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted, charged, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.
  • We are are unable to authorise your payment.
  • If it is identified that there is a product description or pricing error.
  • If customers do not reach any order criteria outlined in the Terms & Conditions.
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather, accidents or a pandemic causing travelling restrictions.

If there are any issues with your order, we will contact you either by phone or email. Bowerbirds Interiors reserve the right to reject any offer of purchase by you at any point.

Once an order has been despatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address. Ensure you check all items on receipts, as faulty or damaged items must be reported within 10 working days of receiving the product.

You will be charged straight away for the whole value of the order.

Deliveries

Delivery is only available within the UK. You should ensure the the delivery address is a valid UK address including the postcode, on your order.

Website Pricing and Descriptions

Every product bought is sold subject to its product description. We take all reasonable care to ensure that all the details, prices and descriptions or products in our catalogues and on our website are accurate at the time when they are entered into our site or printed. Whilst we endeavour to keep our website as up to date and accurate as possible, we do not give any warranty as to the accuracy of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such informations.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. If an error occurs and goods are incorrectly priced on our website or catalogues, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any price errors. If such a situation occurs, we will cancel your order and refund the prices you have paid.

Product Descriptions on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Colour reproduction of the products is a close representation, and we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product Variation

Some products are hand-made and/or have unique finish, shape, colour, natural imperfections, texture, slight dimension variation and may vary form the picture you see on our website, and /or from one product to another if ordering more than one. Each item is manufactured from natural sources, so size and colour may vary slightly making each piece completely unique.

Contract Cancellation

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days or receiving your parcel. Please email ali@bowerbirds.co.uk. You will then need to return the whole order to us, at your expense if you have already received it. Once we receive the whole order back, we will issue a full refund.

Returns Policy

  • Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.
  • You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
  • Please repack your item with care using all the original packaging or a suitable alternative. the Goods are your responsibility until they we receive them, so ensure you package your return to prevent any damage to the items or box.
  • If an undamaged items is returned to us outside the 28 day time frame, a credit note will be issued, at the discretion of Bowerbirds.
  • We will inspect returned items and notify you or your refund or replacement.
  • We cannot accept returns of washed and/or used goods. Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and may be returned to you. This also applies if an item has not be packaged properly and has been damaged in transit back to us.
  • We cannot be held responsible for goods lost in transit when using a return service not arranged by Bowerbirds Interiors. Postage charges for returned products are the full responsibility of the purchaser and are not refundable by Bowerbirds.
  • Please read all care instructions for a product and the disclaimer on product variation due to their organic nature. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and will not be able to issue a replacement or a refund.
  • Any item that is bespoke or customer made can not be refunded or exchanged unless the product is faulty, damaged or wrongly despatched.
  • Ensure you check all items on receipts, as faulty or damaged items must be reported within 10 working days of receiving the item, or within 30 days should the fault develop after receipt.
  • You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. if you are unable to send us pictures, then you will need to return the item to us at your expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement or a refund as appropriate.
  • We can not be held responsible for items that are damaged due to the result of normal wear and tear.

Disclaimer and Limitations or Liability

To the utmost extent allowed by law, neither Bowerbirds nor any linked company shall be liable to you by reason or any representation, or any implied condition, guarantee, or any duty at common law, or under any express terms of the contract, or in negligence for any indirect special or resultant loss or damage, expense, costs, or other claims for compensations whatsoever which arise out of, or in connections with the use of Bowerbirds website, then supply of the products or their use of resale by you.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contract (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

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