Terms and Conditions

GENERAL

These terms and conditions apply to the use of the www.bowerbirds.co.uk website and associated catalogues, which are operated by Bowerbirds Ltd. References to Bowerbirds as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Bowerbirds Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the ww.bowerbirds.co.uk website, as well as for telephone orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.
By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, catalogue, emails or phone.
Before placing an order, if you have any questions relating to these terms and conditions, please contact our Design team by email on design@bowerbirds.co.uk.

OUR DETAILS

Bowerbirds Interiors Limited
246 Springfield Road, Chelmsford, Essex, CM2 6BS

Registered in England and Wales No. 1063799

ORDERS

By placing an order through our website it will be deemed that you have agreed to our Terms & Conditions, and that you are making an offer to Bowerbirds Ltd to purchase goods outlined in you order.
When you place your order we will need your contact details so we can process your request and inform you of acceptance of the order. We may unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted, charged, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
– If the product you ordered is out of stock.
– We are are unable to authorise your payment.
– If it is identified that there is a product description or pricing error.
– If customers do not reach any order criteria outlined in the Terms & Conditions.
– If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
If there are any issues with your order, we will contact you either by phone or email.
Bowerbirds reserve the right to reject any offer of purchase by you at any point.
Once an order has been despatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.
Ensure you check all items on receipts, as faulty or damaged items must be reported within 10 working days of receiving the parcel.

PAYMENT

You will be charged straight away for the whole value of the order.

DELIVERIES

You should ensure the the delivery address is correct including the postcode, on your order. Check you order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
Courier Delivery
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Direct Despatch
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PART SHIPMENT
If part of your order is out of stock an not due to be available within 48 hours, then you order may be part despatched.
Any delivery charge will only be taken once, even if your order is part despatched due to an items being back-ordered.
Ensure you check all items on receipts, as faulty or damaged items must be reported within 10 working days of receiving the parcel.

WEBSITE / CATALOGUE PRODUCT PRICING AND DESCRIPTIONS

Every product bought is sold subject to its product description. We take all reasonable care to ensure that all the details, prices and descriptions or products in our catalogues and on our website are accurate at the time when they are entered into our site or printed. Whilst we endeavour to keep our website as up to date and accurate as possible, we do not give any warranty as to the accuracy of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such informations.
Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. If an error occurs and goods are incorrectly priced on our website or catalogues, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any price errors. If such a situation occurs, we will cancel your order and refund the prices you have paid.
Product Descriptions on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Colour reproduction of the products is a close representation, and we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

PRODUCT VARIATION

Some products are hand-made and/or have unique finish, shape, colour, natural imperfections, texture, slight dimension variation and may vary form the picture you see on our website, and /or from one product o another if ordering more than one.
Each item is manufactured from natural sources, so size and colour may vary slightly making each piece completely unique.

CONTRACT CANCELLATION

If you wish to cancel you whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days or receiving your parcel. Please inform our design team on design@bowerbirds.co.uk. You will then need to return the whole order to us, at your expense if you have already received it. Once we receive the whole order back, we will issue a full refund.

RETURNS POLICY

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.
You are responsible for the cost of returning you item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Please repack your item with care using all the original packaging or a suitable alternative. the Goods are your responsibility until they we receive them, so ensure you package your return to prevent any damage to the items or box.
If an undamaged items is returned to us outside the 28 day time frame, a credit note will be issued, at the discretion of Bowerbirds.
we will inspect returned items and notify you or your refund or replacement.
We cannot accept returns of washed and/or used goods. Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and may be returned to you. This also applies if an item has not be packaged properly and has been damaged in transit back to us.
if you wish to cancel your whole order and return it to us, under the Distance Selling Regulations you must let us know within 14 days or receiving your parcel. Please inform our Design team via email atdesign@bowerbirds.co.uk You will then need to return the whole order back to us, at your expense if you have already received it. Once we receive the whole order back we will issue a refund.
We cannot beheld responsible for goods lost in transit when using a return service not arranged by our design team. Postage charges for returned products are the full responsibility of the purchaser and are not refundable by Bowerbirds.
Please read all care instructions for a product and the disclaimer on product variation due to their organic nature. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and will not be able to issue a replacement or a refund.

Any item that is bespoke or customer made can not be refunded or exchanged unless the product is faulty, damaged or wrongly despatched.

Ensure you check all items on receipts, as faulty or damaged items must be reported within 10 working days of receiving the parcel, or within 30 days should the fault develop after receipt.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. if you are unable to send us pictures, then you will need to return the item to us at your expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement or a refund as appropriate.

We can not be held responsible for items that are damaged due to the result of normal wear and tear.

PROMOTIONS

Only one promotions offer can be used at any one time. Promotional codes are not valid on Sale items or Clearance products.

DISCLAIMER AND LIMITATIONS OR LIABILITY

To the utmost extent allowed by law, neither Bowerbirds nor any linked company shall be liable to you by reason or any representation, or any implied condition, guarantee, or any duty at common law, or under any express terms of the contract, or in negligence for any indirect special or resultant loss or damage, expense, costs, or other claims for compensations whatsoever which arise out of, or in connections with the use of Bowerbirds website, then supply of the products or their use of resale by you.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contract (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.