Privacy Policy

This privacy policy explains how we collect, store and process your personal data. Personal data is any information that can be used to identify an individual, either directly or indirectly. It can refer to obvious things like your name and address, but also to online identifiers such as IP addresses.

By making a purchase, using the website, signing up to online marketing, entering a Bowerbirds Interiors competition, or providing your details to Ali Holman over the phone or via the website, you are acknowledging that your personal data may be used according to the practices set out in this policy.

We have to collect some personal data from you in order to provide you with our services. This means we many also need to share this information with third parties who help us to provide these services, such as our white glove delivery personnel. We will make sure that any third parties treat your personal data with respect.

Contact Details for Bowerbirds Interiors

Name: Alison Holman. Address: 59 New Street, Chelmsford, Essex, CM1 1NE Phone Number: 01245283201 E-mail: Ali@bowerbirds.co.uk Registered Company Number: 10637799

Personal Data Collected by Bowerbirds Interiors

We currently collect and process the following personal information:

• Your first name and last name and your email address if you use the contact form on the website
• Your postal address if you make a purchase from Bowerbirds Interiors

The company collects analytical information via the website in order to assess how users access and use the Bowerbirds Interiors site. This data is valuable for various internal purposes including troubleshooting and improving the site’s functionality as well as improving our customer service. The information we collect may include:

• Internet service provider
• Type of web browser or operating system
• IP address
• Viewed pages
• Time and duration of site visits
• Purchases made in order to provide you with information about your order and products you may be interested in.

Cookies

The Bowerbirds Interiors Website uses Cookies in order to enhance the functionality of the site. This enables us to provide you with a website which is easy to use and navigate.

Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies. Please note however, that certain features of the site might not function if you delete or disable cookies. There will be a pop up Cookies page on the website which you can opt out of.

How You Share Personal Data With Bowerbirds Interiors

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Buying a product: if you make a transactional purchase with us and we need to send the product to you.
• Contact request: If you request more information, free fabric samples or contact Bowerbirds Interiors for a reason
• Customer service: We use personal data for follow up on customer support, including replacements, cancellations and payment issues.

Third Party Services

• Bowerbirds Interiors use Cookies on the website. Here is the Cookie Policy.
• Transactional services when you buy something from Bowerbirds and ask for it to be delivered

We also receive personal information indirectly, from the following sources in the following scenarios:

• Through Bowerbirds Interiors Facebook and Instagram Page if you exchange your details for an offer from Bowerbirds Interiors.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting ali@bowerbirds.co.uk
• We have a legal obligation.

The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you including:

• Identity data – name and title
• Contact data – address, postcode, email address and telephone numbers
• Transactional data – details of products you have purchased from us, including date and time of purchase and spend in relation to that purchase
• Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
• Usage data – information about how you use our website, products and services
• Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.

Who We Share Your Data With

Our website is hosted by Shopify. They provide us with the online ecommerce platform that enables us to sell our products to you. Your data is stored through Shopify’s data storage and data application. They store your data on a secure service behind a firewall. Please see more information here: Shopify Privacy Policy

Stripe: If you choose a direct payment gateway to complete your purchase, then Stripe stores your data. It is encrypted through the payment card industry data security standard. Your data is stored only as long as it is necessary to make your purchase transaction. Stripe Privacy Policy

Deliveries: We will share your name, address, email address and phone number with our trusted couriers so that they can make the delivery to you and send delivery updates directly to you. We use different couriers depending on the size of the item(s) you have ordered, how quickly you have requested delivery and where you live, but we will always let you know who will be delivering your order.

Website Analytics Data

When you visit our website, and give us consent to store cookies and process your personal data, we share your browsing behaviour with Google, Facebook and Instagram. We do this so that correct attribute our marketing spend to these sites, as well as to serve you with personalised advertising relevant to your visits to Bowerbirds Interiors.

• Google’s Privacy & Terms website for more information.
• Facebook’s Data Policy and Terms.
• Instagram Data Policy

How We Store Your Data

As our website is hosted by Shopify, your data is securely stored through their data storage application. All user data is stored here. At Bowerbirds Interiors, we store your data securely until it is no longer necessary to provide our services or unless you choose to delete your account or connection with Bowerbirds Interiors, whichever comes first. In general, we will not keep your personal data for longer than six years, as this is the statutory period for retaining HMRC records. You can remove your personal data at any time by contacting Ali Holman by email ali@bowerbirds.co.uk. You can also unsubscribe from emails at any time.

Your Data Protection Rights under GDPR

Under the General Data Protection Regulation, you have the right to access, rectify and erase your data. This includes:

• the right to object to the processing of your data for direct marketing. You can exercise this right by using the ‘unsubscribe’ link on marketing communications.
• the right to access your information, and to ask us for copies of your personal information.
• your right to rectification, you can ask us to rectify any personal information you think is inaccurate.
• your right to erasure, you have the right to ask us to erase your personal information in certain circumstances.
• your right to data portability, you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact us at ali@bowerbirds.co.uk or write to Alison Holman, 59 New Street, Chelmsford, Essex, CM1 1NE if you wish to make a request.

How To Contact Us

If you want to talk to us about anything in this privacy policy, find out more about your rights or to exercise your rights, please contact us using the information provided in the ‘Who are we?’ section of this Privacy Policy and we will be happy to help.

Privacy Policy last updated: 13th October 2023